Terms of Service
Last updated: 9/3/2025
1. Acceptance of Terms
By using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Provided
Johannesburg Tech Repair provides computer and laptop repair services including but not limited to:
- Hardware diagnostics and repair
- Software troubleshooting and installation
- Virus and malware removal
- Data recovery services
- System optimization and upgrades
3. Warranty and Guarantee
90-Day Warranty
We provide a 90-day warranty on all repair work performed. This warranty covers:
- Defects in workmanship
- Failure of replaced parts under normal use
- Recurrence of the original problem we repaired
No Fix, No Fee Policy
If we cannot fix your device, you pay nothing for the diagnostic service. This applies to hardware issues that cannot be resolved.
Warranty Exclusions
Our warranty does not cover:
- Physical damage caused after repair
- Liquid damage or abuse
- Software issues caused by user actions
- Normal wear and tear
- Damage from power surges or electrical issues
4. Customer Responsibilities
Data Backup
You are responsible for backing up your data before service. While we take care to preserve your data, we are not responsible for data loss during repair.
Device Pickup
Repaired devices must be collected within 30 days of completion notification. After 30 days, storage fees may apply.
Payment
Payment is due upon completion of service unless other arrangements have been made. We accept cash, card, and electronic payments.
5. Limitation of Liability
Our liability is limited to the cost of the repair service. We are not liable for:
- Loss of data or software
- Loss of use or business interruption
- Consequential or indirect damages
- Damages exceeding the repair cost
6. Privacy and Confidentiality
We respect your privacy and maintain confidentiality of your personal information and data. See our Privacy Policy for detailed information about data handling.
7. Pricing and Estimates
All estimates are provided free of charge and are valid for 30 days. Final pricing may vary based on actual repair requirements discovered during service.
8. Cancellation Policy
You may cancel service before work begins without charge. Once repair work has started, you may be charged for diagnostic time and any parts already ordered.
9. Dispute Resolution
Any disputes will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be handled according to South African law.
10. Contact Information
For questions about these Terms of Service, contact us:
- Email: info@johannesburgtechrepair.online
- Phone: 012 345 6789
- Address: Johannesburg CBD, South Africa
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately upon posting.